Refund and Return Policy

At SerpSide, we prioritize customer satisfaction and transparency. Regarding purchased services, the following conditions apply to our refund and return policy:

Refund Conditions:

  1. Service Provision: Purchased services typically become active instantly or within a specific timeframe. However, in the event of unexpected disruptions or delays in service provision, a review will be conducted, and refunds will be provided if necessary.
  2. Service Quality: Customers experiencing dissatisfaction with the provided services can communicate quality issues or unmet service expectations to our support team. In such cases, refunds or alternative solutions may be offered to ensure customer satisfaction.

Return Conditions:

  1. Service Provision: Purchased services may be non-cancellable or non-returnable in nature. However, if the services have not yet been delivered or initiated, customers may request returns.
  2. Return Process: Return requests must be communicated to our support team. Return requests are evaluated when made within a specified period (e.g., 30 days) from the purchase transaction, and refunds are initiated if necessary.

Important Notes:

  • Refund processes may be completed within a certain period depending on the payment method and may require additional time due to bank processes or payment services.
  • Refund requests are evaluated in accordance with the terms, conditions, and policies of the relevant service.
  • Return requests made after the provision of services, due to reasons unrelated to changes in preference or service quality, may not be considered.

Policy Changes:

SerpSide reserves the right to update or modify this Refund and Return Policy. Policy changes will take effect upon publication on our website.